Refunds and cancellations

Refund handling for package checkout, quote-first scope, and active production work.

This policy keeps payment-provider review and client expectations clear before checkout. Fixed-scope package purchases, quote-led work, and payment corrections are handled through the rules below.

Why this page exists

Clients can browse products, review policies, and verify pricing in INR before checkout.

The same app domain also handles billing, project workspaces, and delivery visibility after sign-in.

This public surface keeps payment-provider and compliance review simple without exposing private workspace data.

Standard package purchases

For fixed-scope packages purchased through the workspace, cancellation requests are reviewed before active production or onboarding begins. Once production work, onboarding review, or revision handling has materially started, the order may become non-refundable.

Custom and quote-led work

Custom-scope, quote-first, or negotiated engagements follow the commercial terms approved for that specific scope. Those terms override generic package rules where applicable.

Duplicate or failed payments

If a payment fails, duplicates, or is charged incorrectly, Naya Growth will review the transaction and coordinate correction or refund processing where appropriate.

Processing timeline

For approved refunds, processing timelines depend on the payment partner and the customer bank. Questions can be sent to hello@nayagrowth.com.